General Manager-Resort – Jobs in Galle

Job Description

General Manager – Resort, Galle

Location: Galle, Sri Lanka

Experience: 10 – 15 Years

Reports To: Cluster General Manager

About the Company: This Resort in Galle is perfect for guests who are looking to experience a vacation of a lifetime. This resort is uniquely designed to reflect the local culture and character, providing guests with an immersive experience, absolute comfort and fabulous dining, wellness, and activities choices.

Position Overview

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to property ownership. Verifies implementation of service strategies and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. The position initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of property and owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.

Job Responsibilities
• Business Excellence
• Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.
• Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
• Stay ahead of market trends and seize new opportunities
• Vision:
• Inspire a culture of excellence by providing strong leadership to all team members.
• Monitor and develop team member performance, particularly the executive team and department heads
• Foster a workplace where every team member thrives and contributes to the property’s collective goals
• Guest Experience
• Manage operations with a keen eye for detail
• Monitor guest feedback and implement improvements as necessary to exceed guest expectations
• Deliver exceptional service to ensure every guest leaves with a desire to return
• Financial Acumen
• Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures
• Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
• Quality Assurance
• Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
• Conduct regular inspections to ensure compliance with quality and brand standard requirements
• Implement improvement initiatives to enhance overall guest experience and hotel reputation
• Owner Relations
• Build strong rapport with hotel owners through proactive and on-going communication

Education
• A university degree in hotel management or a related field.

Essential Pre-requisites
• Has to have been or currentlyis a GM at a full-service resort brand in Goa, preferably with a background in F&B.
• Successful track record of driving commercial returns and guest engagement metrics
• Solid grasp of financial management principles and experience in budgeting and forecasting
• Outstanding communication, negotiation skills and stakeholder management expertise