IT Support

Job Description

C7 Tech Solutions is one of the Growing start up IT service consultant and service providers that aim to customize solution according to your problem. Our prime focus is quality deliverance whether our interaction is of short term or long term.

We promise to treat our associates and customer & client honestly, fairly, and with respect. We promise to deliver exceptional service to our Customers & Client and strive to provide the very best quality of services and products to ensure value to them. We promise to maintain open communication, working in a partnership with our Customer & client to meet their expectations. We promise to meet our Customer & client proprietary information.

The Role

You Will Be Responsible For
• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.
• Providing monthly help desk reports.

Ideal Profile
• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 2 years experience, ideally within a Customer Service or Help desk / Technical Support role.
• You have excellent communication and interpersonal skills.
• You have working knowledge of Laptop, Desktop, OS installation and MS office
• You are a strong team player who can manage multiple stakeholders
• You are a strong networker & relationship builder
• You possess strong analytical skills and are comfortable dealing with numerical data

What’s on Offer?
• Join a market leader within IT Services
• Flexible working options