Team leader – Reservations and Revenue

About the job

Job description (Full time)

Reservations and Revenue Team Leader 🌴

Location: Colombo, Sri Lanka

Remuneration – With potential for growth based on experience.

Working hours

45 hours per week in total.

Shift 1 – 8:00 am – 5:00 pm UK time

Shift 2 – 1:00 pm – 10:00 pm UK time

About The Coconut Tree UK

Take a group of Sri Lankan friends and family brought together by a vision of bringing Sri Lankan eats to communities across the world. With hard work and dedication, the vision became a reality and The Coconut Tree was born.

We’re passionate about sharing uniquely Sri Lankan flavors with the world. We serve our delicious Sri Lankan small plates in a relaxed ‘island vibe’ setting, mixed in with our unrivaled hospitality and some great tunes.

Our customers, communities, and everyone who works for TCT are extended family, and ‘everyone is welcome to the table’ just like back home. Our plates are made for sharing and fit perfectly with our island Cocktails. The Coconut Tree now has 9 sites based in the United Kingdom with further expansion plans.

Good Food, Good People, Good Times.

The Opportunity

We have an exciting opportunity for a Reservations and Revenue Team Leader to join our growing team at our Colombo 7 office in Sri Lanka.

• Day-to-day management of the reservations team whilst being an active member of the team.
• Manage reservations, availability, booking types, and parties and manage system, our booking system
• Set up packages as required and in a timely manner.
• Third-party website management and liaising with other teams to ensure TCT visibility online is accurate and maximized
• Implement sales strategies in conjunction with the Ops Director and Marketing team
• Provide weekly Analytic reports to both management and owners.
• Analysis of booking segmentations (source-based, direct bookings from our website, booking widget, partner platforms)
• Ensure an understanding of the budget and financial reports to assist with the development and implementation of key actions required to ensure the achievement budgeted of sales and profit.
• Check booking patterns do forecasts, analysis, and present useful information to management.
• To actively participate in departmental meetings.
• To provide training and coaching for the reservations team and OPS team for all tasks involving reservations, activity bookings, and gift voucher sales.
• Manage the reservations team roster.
• Anticipate guests’ needs wherever possible to enhance the quality of service and maximize revenue.
• Management of the reservations team to include regular job chats and progression reviews.
• Ensure all correspondence and data input is accurate and timely.
• Manage all reservation emails and other correspondence.
• To respond to any other reasonable request as requested.

Our Ideal Candidate

• Previous experience leading reservations teams in a hospitality-led business.
• *Must speak fluent English*
• Strong focus on revenue generation and business conversion.
• Proven team leadership skills.
• Outstanding guest care focus with an open and service-orientated approach to all stakeholders.
• Strong understanding of the restaurant hospitality market and our key competitors.
• Excellent communication abilities and comfortable presenting at all levels within the business, including regular communication with directors.
• Good financial and business acumen.
• Experience and familiarity with systems.

Additional Details:

• You must be able to reliably commute to our office in Colombo 7.
• Drop-off transportation provided by the company up to a radius of 10km for shifts that end after 10 pm.
• You will be employed by our Sri Lankan company and paid in LKR.

Please apply with your CV.